Last Updated: October 22, 2025
Thank you for choosing File Recovery. We strive to provide a seamless experience with our mobile cleaning tool and in-app purchase product, Coins, which unlock premium features. This Refund Policy outlines the conditions under which refunds may be issued for purchases made within the File Recovery app.
Purchases of Coins, our in-app currency used to unlock premium features, are generally non-refundable, except as outlined below or as required by applicable law. Refunds are handled in accordance with the policies of the platform through which the purchase was made (e.g., Apple App Store, Google Play Store).
You may be eligible for a refund under the following circumstances:
Technical Issues: If you encounter a technical issue that prevents you from accessing or using the purchased Coins or unlocked features, and our support team is unable to resolve the issue.
Accidental Purchases: If you accidentally purchased Coins and contact us within 48 hours of the purchase, provided the Coins have not been used.
Legal Requirements: Where applicable consumer protection laws mandate a refund, we will comply with those requirements.
Refunds will not be issued in the following cases:
You have used the purchased Coins to unlock or access premium features.
You change your mind about the purchase after using the Coins or accessing the premium features.
The refund request is made more than 48 hours after the purchase, unless required by law.
To request a refund, please follow these steps:
Contact Our Support Team: Reach out to us at usquaresolutions8@gmail.com with your purchase details, including your order ID, the email associated with your account, and a brief description of the issue.
Platform-Specific Refunds: If you purchased Coins through the Google Play Store, you may need to request a refund directly through their respective platforms:
Google Play Store: Follow the refund process outlined in the Google Play Help Center.
Processing Time: Refund requests will be reviewed within 5-7 business days. If approved, the refund will be processed through the original payment method, subject to the policies of the payment platform.
If you have any questions or need assistance with a refund request, please contact our support team at usquaresolutions8@gmail.com. We are here to help.
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted within the File Recovery app and on our website, with the "Last Updated" date revised accordingly.
By purchasing Coins or using the File Recovery app, you agree to the terms of this Refund Policy. Thank you for your understanding and support.